Element Payment Solutions is a payment service provider that enables merchants to accept payments from customers in Thailand, Malaysia, Laos, Myanmar, Cambodia, Indonesia and Pakistan and also facilitates cash management.

You can initiate the process of connecting the Element Payment Solutions in two ways:

1. visit main page at elementpay.io, go to the Home page, click “Get account for free”, and then fill out the application form.
2. send a request to our sales department at sales@elementpay.io.

All our merchants follow these steps:

1. Two-step registration: complete the online registration and sign the Agreement.
2. Sandbox testing: conduct integration tests in our Sandbox environment, where all features are available.
3. Go Live: after successful testing, transition to the Live (production) system.

Testing stage (Sandbox Mode):

• allows merchants to make emulation payments without real financial transactions.
• provides a safe environment to test all features and ensure everything works correctly before going live.

Live Mode:

• enables merchants to receive real payments from customers.
• all transactions in this mode are actual financial transactions.

You can choose one of the following integration types:
1. CMS Plugins
Easy integration with various platforms.
Supported versions include:

• WordPress (v4.3 - 5.x).
• WooCommerce (v3.3.4+).
• PrestaShop (v1.7).
• Drupal (v7.67+ and v8.7.10+).

Each integration requires specific PHP versions, ranging from PHP 5.6 to 7.x.
This plugin simplifies the payment process, making it accessible for businesses using these CMS platforms.
For more detailed information, you can visit https://api.elementpay.io/merchant/doc/

2. Light Connect:

• Install our JS SDK on your website and configure the necessary settings.
• More details can be found in the Light API documentation
• https://api.elementpay.io/merchant/doc/#api-_footer.

3. API
API Connect provides a highly customizable payment integration for medium to large businesses.
This option requires developer involvement to fully implement the payment system via the complete API, allowing for detailed customization of payment pages, forms, and complex financial reports.
It’s the most technically comprehensive integration, enabling businesses to tailor all necessary functions to their specific needs.
For further details, you can visit the API Connect page https://api.elementpay.io/merchant/doc/

Each merchant must undergo a KYC (Know Your Customer) procedure as part of the Element Payments connection process. You will need to provide the following documents:

1. Authorized director’s Passport or ID Card: Passport (or other Internal Identity Document) for most regions or ID Card for Thailand residents.
2. Certificate of incorporation (or DBD for Thailand companies, issued within 6 months).
3. VAT Certification (Optional).

Send us the request to support@elementpay.io

When we receive a connection request, we need time to verify the documents via our KYC procedure. It can take 2-10 working days

Meanwhile, you can start integration and testing in the Sandbox environment. After successful testing, it takes an additional 1 to 2 working days to switch the partner’s account to Live mode.

Prohibited goods, services, business activities, or business practices include, but are not limited to, the following:

The list provided here is representative but not exhaustive.
If you are uncertain whether your business is prohibited or have questions about how these requirements apply to your business, please contact us, if you have any questions regarding your business’s eligibility.

Yes, we offer services to merchants on the territories of Thailand, Malaysia, Pakistan, Indonesia, Laos, Cambodia and Myanmar.

Our system supports all currencies on the merchant’s side. Invoices are automatically converted to the local currency (THB). Payments can then be settled directly in THB or, upon request, can be established through exchange rates based on the Bank of Thailand rates.

For detailed information on the payment methods we offer, please refer to our Pricing page.

Element Payment Solutions offers special terms for fees and commissions tailored to each merchant, depending on the company’s turnover and the selected payment methods.

Our fee starting from 0.1%

If your monthly payments are growing steadily, you can request a reduction in the starting fee rates by emailing us at support@elementpay.io

Partners can monitor all processed operations in real-time through the Partner Personal Cabinet interface or check them using our API methods.

Yes, our merchants can add users (their employees) and manage user permissions to access information. For more details, please refer to the Merchant Personal Cabinet documentation.

Element Payment Solutions prioritizes the safety of your funds by adhering to the highest security standards:

1. PCI DSS Certification: We are certified under PCI DSS version 4.0 and undergo an annual audit by the Payment Card Industry (PCI).
2. Secure Connections: Our servers only accept HTTPS/TLS connections for API operations.
3. Data Encryption: All sensitive data is protected using the highest-grade encryption (AES-256).
4. Two-Factor Authentication (2FA): Available alongside other security settings, depending on the partner’s type of integration.

These measures ensure the security and integrity of all transactions and sensitive information.

With Element Payment Solutions, you will experience a fast and simple withdrawal process. We offer two methods for account settlement:

1. Payouts: Processed manually.
2. Transfers: Processed automatically.

For more detailed information, please refer to the Merchant Personal Cabinet documentation

Yes, we monitor every refund request from our merchants very closely. Each refund case is considered separately and individually.

We pay particular attention to excessive refunds, as they may indicate a low level of customer satisfaction with our merchant’s service. In such cases, we ask the merchants to improve their service as soon as possible.