We value your time, therefore we are ready to provide fast and qualified technical support. Our specialists are competent in all matters regarding the operation of the Element Payments system, and we describe the most common situations and questions here in the knowledge base.
For large clients with a large flow of payments, we have a personal manager who will be able to answer inquiries 24/7.
Element Payments - is a payment service provider. Element Payments allows partners to accept payments from customers in Thailand, Vietnam, Philippines and also provides any day withdrawals.
You can initiate the process of connecting the Element Payments in two ways:
All our partners go through two-step registration, sign and stamp an Agreement, make integration tests in Sandbox and then goes to Live (production) system. All features are already available for partners in Sandbox.
The testing stage or Sandbox mode allows partners to make emulation payments without real financial transactions.
The Live mode enables partners to receive real payments from customers.
You can choose the one of the following integration types:
Each partner is checked by the KYC procedure in Element Payments connection process. A partner should provide us with a small list of documents:
Send us the request to support@elementpay.io
When we get a request for connection to our system, we need some time to check the documents via our KYC procedure. It can take 2-10 working days. Parallel to this, the integration and tests in Sandbox can be started. After completion of testing it takes 1-2 working days to switch the partner's account to Live mode.
Prohibited goods, services, business activities or business practices: The types of business listed below are representative, but not exhaustive. If you are uncertain as to whether your business is prohibited, or have questions about how these requirements apply to your business, please contact us.
Prohibited Business
High Risk Business
Yes, we offer services on the territory of Thailand, Vietnam, Philippines to partners from around the world.
Our system supports all currencies on partner's side. Invoices are automatically converted in the local currency (THB) and then they can be established directly in local currency (THB) or can be established to our server through exchange rates based on Bank of Thailand rates by your request.
For PayIns the partners of Element Payments may accept worldwide card payment (Visa/Mastercard) and Thailand local Bank payment methods (ATM/cashier, mobile app, internet banking). Please find more information about PayIns methods on the Flexible payment options.
Element Payments offers the special terms for fees and commissions to each partner depending on the company's turnover and the selected payment methods.
Our starting fee rates for pay-in:
3,65% - for cards Visa/Mastercard
4% - for Thai, Vietnam, and Philippine banks payment methods.
If the partner's monthly payments are growing steadily, the partner can send a request for a reduction the starting fee rates by email to support@elementpay.io
The partner can monitor all processed operations in real time through the interface of Partner Personal Cabinet or check them through the API methods.
Yes, our partners are allowed to add users (their employees) and manage user permissions to access information. See more information in Partner Personal Cabinet documentation.
Element Payments is certified PCI DSS version 3.2.1. Every year, we undergo an audit by the Payment Card Industry (PCI). Our servers only accept HTTPS/TLS connections for API operations. All sensitive data protects by using the highest-grade encryption (AES-256). Two factor authentication (2FA) and other security settings are available depending on the partner's type of integration.
With Element Payments you will get the fast and simple process of withdrawals. We offer 2 ways of the account settlement: Payouts (processed manually) and Transfers (processed automatically). See more information in Partner Personal Cabinet documentation.
We monitor every money refund issue of our partners very closely. Each case of a refund is considered separately and individually. We are usually concerned with excessive refunds since it may mean a low satisfactory service level for customers by our partner. Therefore we ask the partner to improve its service as soon as possible.
Element Payments - is a payment service provider. Element Payments allows partners to accept payments from customers in Thailand, Vietnam, Philippines and also provides any day withdrawals.
You can initiate the process of connecting the Element Payments in two ways:
Our system supports all currencies on partner's side. Invoices are automatically converted in the local currency (THB) and then they can be established directly in local currency (THB) or can be established to our server through exchange rates based on Bank of Thailand rates by your request.
All our partners go through two-step registration, sign and stamp an Agreement, make integration tests in Sandbox and then goes to Live (production) system. All features are already available for partners in Sandbox.
For PayIns the partners of Element Payments may accept worldwide card payment (Visa/Mastercard) and Thailand local Bank payment methods (ATM/cashier, mobile app, internet banking). Please find more information about PayIns methods on the Flexible payment options.
The testing stage or Sandbox mode allows partners to make emulation payments without real financial transactions.
The Live mode enables partners to receive real payments from customers.
Element Payments offers the special terms for fees and commissions to each partner depending on the company's turnover and the selected payment methods.
Our starting fee rates for pay-in:
3,65% - for cards Visa/Mastercard
4% - for Thai, Vietnam, and Philippine banks payment methods.
If the partner's monthly payments are growing steadily, the partner can send a request for a reduction the starting fee rates by email to support@elementpay.io
You can choose the one of the following integration types:
The partner can monitor all processed operations in real time through the interface of Partner Personal Cabinet or check them through the API methods.
Each partner is checked by the KYC procedure in Element Payments connection process. A partner should provide us with a small list of documents:
Yes, our partners are allowed to add users (their employees) and manage user permissions to access information. See more information in Partner Personal Cabinet documentation.
Send us the request to support@elementpay.io
Element Payments is certified PCI DSS version 3.2.1. Every year, we undergo an audit by the Payment Card Industry (PCI). Our servers only accept HTTPS/TLS connections for API operations. All sensitive data protects by using the highest-grade encryption (AES-256). Two factor authentication (2FA) and other security settings are available depending on the partner's type of integration.
When we get a request for connection to our system, we need some time to check the documents via our KYC procedure. It can take 2-10 working days. Parallel to this, the integration and tests in Sandbox can be started. After completion of testing it takes 1-2 working days to switch the partner's account to Live mode.
With Element Payments you will get the fast and simple process of withdrawals. We offer 2 ways of the account settlement: Payouts (processed manually) and Transfers (processed automatically). See more information in Partner Personal Cabinet documentation.
Prohibited goods, services, business activities or business practices: The types of business listed below are representative, but not exhaustive. If you are uncertain as to whether your business is prohibited, or have questions about how these requirements apply to your business, please contact us.
Prohibited Business
High Risk Business
We monitor every money refund issue of our partners very closely. Each case of a refund is considered separately and individually. We are usually concerned with excessive refunds since it may mean a low satisfactory service level for customers by our partner. Therefore we ask the partner to improve its service as soon as possible.
Yes, we offer services on the territory of Thailand, Vietnam, Philippines to partners from around the world.
If there is no answer to your situation yet, then send us a description (in the form below) - we will try to promptly help:
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